Virgin Media.
What a bunch of incompetent oafs, they messed up the user webspace so there was no access to it and when they were phoned and asked about it they said that it needs to be passed to the 2nd layer technical team, somebody will call me back. OK, no problem.
40 days later still no call back.
Made a call to them and waited another 20 minutes to be told that they
still haven't resolved the issue and that nothing was done after the last
phone call. Somebody will call back !!!!!!!!!!!!!!!
06-10-2011
A week later and still no call back, so phoned Virgin Media myself.
Got through to another bunch of oafs this time also with English language
problems.
explained yet again the issues with the webspace, was put on hold while
Tisa(pronounced Teesha) the customer service agent investigated the problem.
She came back on and explained that it is with the network team and hasn't
been resolved yet. So nothing new. Told her that I wish to speak to a
Virgin Media supervisor as I was getting annoyed that this still hasn't
been resolved and that there is no new information. Tisa puts me on hold.
Sameer then answers the phone as a manager, and he tells me many times "so sorry about that" I explain that he shouldn't keep repeating the same phrase over and over again, to no avail. I ask to speak to somebody that can tell me some news, he keeps saying sorry but that is not possible. I explain that to have a technical complaint going for over a month is just ridiculous, after a lot of "sorry" he eventually says that he will speak to the network team and puts me on hold.
Tisa comes back on the line and says that the fault has been closed which means that it should be working after 24 hours and that I should try it then.
We'll see.
13-10-2011
Still nothing, so sent a complaint through the Virgin Media website.
18-10-2011
No response, so phoned 150 again, got through to Steve(Asian accent)
explained the situation again and asked to speak to a supervisor, Steve
apologised for the problems and then I was put on hold for a few minutes,
Steve came back on and asked for my mobile phone number, when I asked
what it was for he explained that his supervisor Rahul will definitely
call me back within 2 hours.
19-10-2011
3 and 1/2 hours later still no call back, so phoned 150 again, got through
to Pritam and explained the problem, I asked for a manager and got Vikram,
explained the problem again. Spent approximately 50 minutes on the phone
with Vikram trying to resolve the matter. In the end he said that it needs
to go to 2nd line support(here we go again) and they should have it resolved
in 7-10 days. 'circles, round, going'
19-10-2011
In the end it became futile asking for their help and I gave up.
25-11-2011